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Delivery and Shipping Policy

Last Updated: October 2025

At Reach Concept  (“Reach Concept”, “we”, “our”, or “us”), we provide digital services, including Odoo ERP implementation, customization, integration, training, and ongoing support.
As a service-based company, we do not deliver any physical products. This policy explains how our service delivery works and what you can expect once you engage with us.

1. Nature of Our Services

Our services are digital and delivered remotely through secure online environments. Depending on the service type, delivery may include:

  • Odoo implementation and configuration
  • Custom module development
  • Integration with third-party systems
  • Data migration and setup
  • User training sessions
  • Ongoing technical support

All deliverables are provided electronically via:

  • Odoo.sh or client hosting environments
  • Secure file-sharing platforms (e.g., Google Drive, GitHub, or Jira)
  • Email communication
  • Online meetings or remote sessions


2. Service Delivery Timeline

Delivery timelines are defined in the respective Proposal, Contract, or Statement of Work (SOW) for each client.

Estimated delivery time may vary depending on:

  • Scope of the project
  • Client feedback and approval stages
  • Availability of required data and access credentials

We strive to deliver all agreed services on time. Any potential delays will be communicated promptly.


3. Delivery Confirmation

A service is considered “delivered” when:

  • The client confirms receipt and acceptance of the deliverables, or
  • The project milestone is completed as defined in the signed contract.

For ongoing services (e.g., monthly support), delivery is continuous throughout the subscription period.


4. No Physical Shipping

We do not ship or deliver any tangible goods.

All services and materials are provided electronically or performed remotely.


5. Client Responsibilities

To ensure successful and timely service delivery, clients are responsible for:

  • Providing accurate information and access credentials
  • Reviewing and approving deliverables promptly
  • Participating in review or feedback sessions when required

6. Service Modifications or Delays

If a project scope changes or unforeseen technical issues arise, we will:

  • Notify the client immediately
  • Provide a revised delivery schedule
  • Continue work after mutual approval of the updated plan